Welcome to the CEVE International website.
This website is operated by CEVE International Enterprise Co., Ltd. (hereinafter referred to as the “Company,” “we,” “us,” or “our”) and provides product information, membership services, online shopping, payment, delivery, and related after-sales services.
By using this website, registering as a member, or making a purchase, you agree that your rights and obligations shall be governed by these Terms of Service, as well as our Website Terms of Use, Membership Benefits, Privacy Policy, Shopping & After-Sales Service Policy, and applicable laws and regulations.
Product names, prices, model numbers, specifications, colors, materials, voltage requirements, power configurations, control methods, dimensions, and other product information shall be based on the information displayed on the applicable product page and at the time the order is placed.
Certain Occhio and imported lighting products are ordered from or manufactured by overseas suppliers after an order is placed. Actual product configurations may vary depending on the specifications selected by the customer, including color, material, voltage, power configuration, control method, dimensions, suspension cable length, and other requirements.
Please carefully review all product specifications and order information before submitting your order.
Products purchased through this website generally require payment in advance.
Available payment methods are subject to the options displayed at checkout and may include ATM bank transfer, credit card payment, or other third-party payment services.
After an order has been placed, relevant order information will be displayed or sent to the customer through our system.
If we are unable to fulfill an order due to product discontinuation, product unavailability, system errors, obvious pricing errors, or other legitimate reasons, we will contact the customer as soon as reasonably possible. If payment has already been received and the order cannot be fulfilled, a refund will be processed in accordance with applicable laws and regulations.
For purchases made through this website, the Company will issue a uniform invoice in accordance with applicable laws and regulations in Taiwan.
If a business tax ID number is required on the invoice, please enter the company name, business tax ID number, and other required information during checkout.
If any invoice information is incorrect, please contact CEVE International Customer Service as soon as possible. We will assist with the correction in accordance with applicable tax laws and electronic invoice regulations.
The standard processing time for in-stock products is approximately 7–14 business days, excluding weekends and public holidays. Actual shipment dates may vary depending on inventory availability and order processing status.
Occhio and certain imported lighting products are ordered from or manufactured by overseas suppliers after an order is confirmed.
The estimated lead time for standard project-based orders is approximately 45–60 business days. Special specifications, customized products, newly launched products, or products subject to special production schedules may require additional time.
Any lead time displayed on a product page or provided at the time of purchase is an estimate only. The actual lead time is subject to the production and shipping schedule confirmed by the overseas manufacturer after the order has been accepted.
Lead times may be adjusted due to changes in the manufacturer's production schedule, supply shortages, international logistics delays, changes in flight or shipping schedules, customs inspections, natural disasters, or other circumstances beyond our reasonable control. We will notify the customer as soon as reasonably possible after receiving relevant information.
Available delivery areas, shipping methods, and applicable shipping charges are subject to the options displayed at checkout.
For Taiwan's offshore islands, oversized products, deliveries requiring special handling, or certain international destinations where shipping charges cannot be calculated directly through the website, we will contact the customer separately with the applicable delivery arrangements and charges.
Our standard delivery process is:
Order Confirmation → Payment Confirmation → Product Preparation → Shipment → Delivery
The seven-day right of withdrawal, returns, exchanges, refunds, defective products, shipping damage, and other related matters for standard products shall be handled in accordance with our Shopping & After-Sales Service Policy and applicable laws and regulations.
Products made or configured according to a customer's individual requirements—including special specifications, custom dimensions, custom suspension cable lengths, special processing, customized power or control configurations, or other customized products—may be exempt from the seven-day right of withdrawal under Article 19 of Taiwan's Consumer Protection Act, provided that the customer has been clearly informed of such exemption prior to purchase, in accordance with the applicable Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales.
Once an order for a customized product has been confirmed and submitted to the manufacturer for ordering or production, cancellation, return, exchange, or refund for personal reasons will generally not be accepted, except in cases of product defects, shipping damage, incorrect shipment, or other circumstances where the customer is entitled to make a claim under applicable law.
Unless otherwise expressly stated, product prices displayed on this website do not include installation labor, wiring, hardware, construction costs, or other on-site service charges.
Lighting fixtures and related electrical products should be installed and configured by qualified professionals in accordance with the applicable product instructions, site conditions, and safety requirements.
If installation or related on-site services are requested from the Company, a separate quotation will be provided based on the product type, quantity, site conditions, installation complexity, and location.
Warranty periods, coverage, and service procedures vary by product and shall be subject to the applicable manufacturer's warranty terms, information provided on the relevant product page, and any information provided at the time of purchase.
Damage resulting from improper installation, misuse, unauthorized modifications, incorrect voltage or power configuration, natural disasters, or other causes unrelated to a product defect may not be covered under the complimentary warranty.
For detailed information regarding returns, exchanges, repairs, and warranty services, please refer to our Shopping & After-Sales Service Policy.
The Company collects, processes, and uses personal data in accordance with Taiwan's Personal Data Protection Act and other applicable laws and regulations.
For information regarding the purposes of data collection, categories of personal data collected, use of personal data, third-party services, cookies, marketing communications, and your rights regarding your personal data, please refer to our Privacy Policy.
The Company may amend these Terms of Service from time to time in response to operational requirements or changes in applicable laws and regulations. Any revised Terms will be published on this website.
Unless otherwise required by law, amendments will generally become effective upon publication and will not affect the rights and obligations arising from transactions completed prior to such amendments.
These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of China (Taiwan).
Any dispute arising from transactions or services provided through this website should first be resolved through good-faith consultation between the parties. If legal proceedings become necessary, jurisdiction shall be determined in accordance with Taiwan's Consumer Protection Act, Code of Civil Procedure, and other applicable laws and regulations.
If you have any questions regarding our products, orders, payments, delivery, returns or exchanges, warranties, or these Terms of Service, please contact the CEVE International Customer Service team.
Company｜CEVE International Enterprise Co., Ltd.
Customer Service LINE｜@ceve
Email｜service@ceve.com
Taipei Showroom｜+886 2 2722 0979
Taichung Showroom｜+886 4 2387 4788