Thank you for choosing CEVE International.
To protect your purchasing rights, please carefully verify product models, specifications, colors, materials, voltage requirements, driver/power configurations, control methods, dimensions, suspension cable lengths, and all other relevant details prior to placing an order. Please inspect the contents and condition of your order immediately upon delivery.
This Policy is formulated in accordance with the Consumer Protection Act, the Regulations Governing Reasonable Exemptions to the Right of Rescission in Communication Transactions, and related laws and regulations, and applies jointly with the Terms of Service of this Website.
Products on this Website are categorized based on their fulfillment method as follows:
1. General Products
Includes select in-stock inventory, peripheral accessories, and non-customized goods.
Unless falling under statutory exemptions, consumers may exercise the statutory right of withdrawal in accordance with Article 19 of the Consumer Protection Act.
2. Special Project Orders
Products from Occhio and select imported lighting brands are ordered or manufactured abroad upon receipt of customer orders. Orders are processed based on selected specifications, colors, materials, voltage requirements, driver configurations, control methods, dimensions, suspension lengths, and other tailored requirements.
Whether a project order constitutes a custom-made supply exempt from the 7-day right of withdrawal shall be determined according to actual order details and applicable laws.
Orders for Occhio and select imported lighting fixtures are placed with overseas factories based on customer-confirmed specifications, colors, materials, voltage, driver setups, control methods, dimensions, suspension cable lengths, and specific requirements.
Products customized to individual requirements—such as non-standard specifications, custom sizing, special cable lengths, bespoke finishes, or tailored power/control setups—that have been explicitly communicated prior to order placement qualify as custom-made goods under the Regulations Governing Reasonable Exemptions to the Right of Rescission in Communication Transactions. Consequently, the 7-day right of withdrawal under Article 19 of the Consumer Protection Act does not apply.
Once a customized order is confirmed and enters factory procurement or production, requests for cancellation, returns, exchanges, or refunds based on personal preference will not be accepted, except in cases of product defects, transit damage, shipping errors, or other statutory rights.
Actual delivery schedules remain subject to manufacturer production schedules, international freight logistics, and operational arrangements.
Unless falling under statutory exemption categories, consumers may exercise their right of withdrawal pursuant to Article 19 of the Consumer Protection Act within seven (7) days of receiving goods by returning the product or providing written notice, without stating reasons or incurring costs or consideration.
The 7-day period includes public holidays and weekends.
The 7-day right of withdrawal is a reflection period, not a trial period. Unboxing or necessary inspection by the consumer to examine the goods shall not affect the right of withdrawal. However, if inspection exceeds reasonable boundaries resulting in damage, loss, or diminished product value, liability shall be handled under applicable laws.
When returning goods, please return the main product, accessories, user manuals, warranty cards, promotional gifts, and original packaging in complete condition to ensure smooth processing.
The following scenarios shall be handled according to actual product conditions and relevant regulations:
The statutory 7-day withdrawal period has expired, and no other statutory grounds for return or exchange exist.
Customized products that meet statutory exemption criteria and were clearly communicated as non-returnable prior to ordering.
Product damage or value depreciation resulting from improper use, improper installation, unauthorized alteration, disassembly, or other causes attributable to the consumer.
Other statutory scenarios where withdrawal rights do not apply or where liability rests with the consumer.
This section does not affect consumer rights regarding product defects, transit damage, incorrect shipments, or other claims under the law.
Please verify product items, quantities, and external physical conditions immediately upon delivery.
To protect mutual rights, please record a continuous video during unboxing. We recommend starting the recording before opening the shipping box, clearly capturing the box condition, unboxing process, main product, accessories, and product exterior.
Please contact Customer Support immediately if you observe:
Product manufacturing defects
Discrepancies between delivered items and order specifications
Missing parts or accessories
Visible damage to packaging or goods caused by shipping
Other delivery abnormalities
To request after-sales service for defects, missing parts, or shipping damage, please provide the unboxing video, product photos, and order details. This helps verify the condition upon delivery and speeds up handling.
Please retain the main product, original box, packaging materials, accessories, and documents intact before issue resolution. Do not discard, disassemble, alter, or install the items.
Unboxing videos serve as key evidence in assessing delivery condition and transit issues. If a complete unboxing video cannot be provided, claims will be evaluated based on physical evidence, supporting documentation, and applicable regulations.
To submit a return, exchange, or after-sales request, please contact Customer Support via LINE, email, or official channels.
Standard Workflow:
Request Submitted $\rightarrow$ Service Verification $\rightarrow$ Return Pickup / Shipping Instructions $\rightarrow$ Product Inspection $\rightarrow$ Exchange, Refund, or Service Completion
To ensure safe arrival and swift handling, please confirm return shipping details and instructions with customer service before dispatching goods back to us.
For products meeting return or contract cancellation criteria, refunds will be issued to the original payment method or a mutually agreed payment channel upon receiving and inspecting the returned goods.
Actual refund posting times may vary depending on processing schedules of banks, credit card issuers, third-party payment providers, or financial institutions.
When consumers exercise their right of withdrawal under Article 19 of the Consumer Protection Act, refund processing and fee allocations shall be executed in accordance with statutory regulations.
For returns or exchanges resulting from product defects, shipping errors, or transit damage, all legally required costs and fees shall be borne by the Company.
Lighting fixtures and electrical products must be installed and configured by qualified professionals following product manuals, site conditions, and safety standards.
Prior to installation, customers must verify that product voltage, driver setups, control systems, dimensions, and site conditions match order specifications.
The Company reserves the right to evaluate warranty coverage and post-sale support if issues arise from:
Improper third-party construction or installation
Control system configuration errors
Voltage instability or improper power configuration
Use of non-original or incompatible parts/accessories
Unauthorized disassembly, alteration, or misuse
External factors not attributable to product manufacturing defects
Warranty periods, coverage, and service methods are subject to individual product specifications, manufacturer terms, product page descriptions, or warranty documentation provided upon purchase.
If a product develops abnormalities during the warranty period, please contact Customer Support with your order information, product details, and a description of the issue for preliminary assessment.
If products require return for inspection, repair, component replacement, or factory servicing, handling time depends on product condition, parts availability, and factory operational schedules.
Damage caused by misuse, improper installation, unauthorized modifications, incorrect voltage, natural disasters, or non-manufacturing factors may not be covered under free warranty. Assessment details and cost estimates will be provided after inspection.
If installation was not performed by our company, items needing warranty inspection or repair must generally be returned or shipped to our designated location for evaluation.
Product prices displayed on this Website do not include installation labor, wiring, hardware, site work, or construction fees unless explicitly stated.
If installation services are requested, separate cost estimates will be provided based on product types, quantities, site conditions, complexity, and location.
Final installation scope and fees shall be based on formal quotations provided by the Company or mutually confirmed scope of work.
The Company reserves the right to adjust this Policy according to operational requirements and relevant regulations. Revised contents will be published on this Website and take effect upon announcement.
Revisions shall not affect rights and obligations established prior to the announcement unless required by law.
If any provision in this Policy conflicts with mandatory statutory provisions, applicable laws shall prevail.
If you have questions regarding products, orders, shipping, returns, warranties, or after-sales service, please contact our Customer Support team:
Company Name: CEVE Enterprise Co., Ltd.
Business Address: No. 680, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408, Taiwan
Customer Service LINE: @ceve
Email: service@ceve.com
Taipei Showroom: +886-2-2722-0979
Taichung Showroom: +886-4-2387-4788